Fix: Admin User Archive Error In GC Digital Portal

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🐛 **Unveiling the Archive User Error: A Deep Dive**

Hey folks, let's talk about a pesky bug that's been causing some headaches for admin users in the GC Digital portal. We're zeroing in on an issue where archiving a user results in an unknown error, leaving users stranded with a message that's less than helpful: "This user has been deleted." Not cool, right? This article is your go-to guide for understanding the problem, the steps to reproduce it, and, most importantly, the expected behavior when archiving and restoring users. We'll explore the nitty-gritty details, from the environment where the bug surfaces to the proposed solutions aimed at fixing it. Our goal? To ensure that admin users can archive and restore users without running into any roadblocks or frustrating error messages. So, buckle up, and let's dive into the details of the archive user error in the GC Digital portal. This exploration will cover everything from initial detection to the desired functionality and the steps involved in achieving it.

The Bug and the Disappointing Reality

When an admin user in the GC Digital portal attempts to archive a user, the process hits a snag. Instead of a smooth archiving experience, an unexpected error crops up, displaying the unhelpful message: "This user has been deleted." This message is a real bummer since it prevents the admin from restoring the user later, essentially locking them out of the system. The core of the problem lies in the archiving functionality not working as it should, leading to a frustrating user experience. Our aim is to ensure that the archive and restore actions work flawlessly, giving admins complete control over user accounts. The bug's impact is significant because it blocks essential administrative tasks, hindering efficient user management within the portal. The whole point of archiving is to preserve user data while removing active access, but this bug makes that impossible. The current behavior is far from ideal. Ideally, archiving a user should move them to an inactive state, allowing for straightforward restoration when needed. The unexpected error not only disrupts the workflow but also raises concerns about data integrity and system reliability. Let's dig deeper into the actual steps needed to make this right.

What We Actually Expect from an Archive

The ultimate goal? Any user should be able to be archived and later restored by an admin without a hitch, or any errors. This means archiving should move the user to an inactive state, preserving their data while removing their active system access. When it's time, restoring them should bring them back to their previous state, with all their information intact. This ensures a flexible and reliable system for managing user accounts. This expected behavior is fundamental to effective user management. It ensures that admins can maintain a clean, organized system while retaining the ability to reactivate users when necessary. The impact of achieving this goal is significant: improved data integrity, enhanced system reliability, and streamlined administrative workflows. The focus is on ensuring that the archive and restore functionalities work seamlessly, providing admins with complete control over user accounts. This includes making sure the system provides clear, helpful messages and handles user data correctly during both processes. This is about making sure that the archive and restore functions work like a well-oiled machine, ensuring that admins can manage users efficiently and without any annoying errors. Essentially, the system needs to offer a transparent and reliable process for archiving and restoring users, promoting a seamless administrative experience.

🕵️ Bug Details: The Scene of the Crime

Let's get down to the specifics, shall we? This bug has been spotted in the UAT (User Acceptance Testing) environment. UAT is a crucial stage where real-world scenarios are tested before a software release, making it a key place to find and fix bugs. Knowing that the issue is in UAT gives us a good starting point for investigation and troubleshooting. The fact that the bug appears in UAT suggests it may impact live environments. The UAT environment allows developers to simulate real-world conditions and user interactions. This helps identify and resolve problems early. With this insight, we can focus our efforts to resolve this issue and prevent it from appearing in the live environment. The UAT stage is where the rubber meets the road, allowing for a thorough evaluation of the system's performance and functionality before the big launch. This allows us to ensure that the archiving and restoring functions work as intended in real-world scenarios. We're aiming to catch and squash this bug before it impacts the live environment, safeguarding user data and ensuring smooth system operations. The more we understand the environment, the better we can address the root cause of the problem and ensure a seamless experience for all users.

📋 The Recipe for Disaster: Steps to Reproduce the Error

Alright, let's walk through the steps needed to trigger this error. It's like following a recipe, but instead of a delicious meal, you get a bug! Here's how to reproduce the issue:

  1. Log in with Admin Powers: Start by accessing the GC Digital portal using an admin user profile. This grants you the necessary permissions to manage users.
  2. Navigate to the User's Den: Head over to the "Users" tab. This is where the magic happens.
  3. Find Your Target: Search for any user within the system and click on their profile to open it.
  4. Enter the Advanced Toolkit: Locate and access the "Advanced tools" section. This usually houses more complex functions.
  5. Hit the Archive Button: Click on the "Archive user" option. This should initiate the archiving process.
  6. Confirm the Action: Enter the username again and click the "Archive user" button to confirm the action.
  7. Watch the Error Unfold: Expect an unknown error message. Something went wrong, and the system is not happy.
  8. The Deleted Illusion: The system will display the "This user has been deleted" message.
  9. No Second Chances: Notice that there's no "Restore user" option available. The user is essentially stuck in the deleted state.

These steps show exactly how the error happens. Following these steps helps testers and developers recreate the issue, making it easier to pinpoint the source of the problem and fix it. By meticulously following these instructions, anyone can experience the same problem, which is crucial for understanding and ultimately solving the bug. These steps highlight the importance of thorough testing and provide a roadmap for others to identify and resolve this issue.

📸 The Proof is in the Pudding: Visual Evidence

We've included screenshots to help illustrate the bug. These visuals are a crucial part of the bug report, as they provide clear evidence of what's happening. The screenshots show the exact error messages and the user interface at the time of the issue. They visually document the steps that lead to the error. This helps everyone, from developers to testers, understand the problem better. The screenshots also show the missing